Our mystery shopping service uncovers hidden cognitive, sensory, and emotional barriers and highlights practical opportunities to create more accessible, welcoming experiences for a wider range of people.
What’s included:
In-person, online, or hybrid mystery shops tailored to your setting.
Full assessment of sensory, cognitive, and emotional accessibility.
Staff interaction evaluations.
Clear feedback and a practical, prioritised improvement report.
Why it matters:
First-hand experiences tell you far more than a checklist ever could. Mystery shopping helps you strengthen your customer journey, improve engagement, and build genuine loyalty.
Curious about what your customers really experience?